Refund & Shipping Policy
At Jyoti Enterprise, we ensure every bulk transaction is handled with the highest standards of integrity. Read our guidelines for manual verification and transit protection.
Manual UPI Verification Process
To maintain the lowest possible wholesale pricing, we process payments via direct UPI transfer. This requires a manual verification step to protect both the buyer and the seller.
- Submit the transaction UTR number immediately after payment.
- Our finance team verifies the credit within 2-4 business hours.
- Order status transitions from "Pending Verification" to "Processing" once confirmed.
- Real-time notifications sent via email and dashboard update.
Dispatch Integrity
Due to the nature of bulk agricultural commodities and logistical costs, we maintain a No-Refund Policy for all bulk orders once they have been dispatched from our central warehouse.
Global Export Standard
Transit Protection
Exceptions are made for goods damaged during transit. To qualify for a claim, a clear unboxing video of the shipment arrival is mandatory.
Reporting Window:
Within 24 hours of delivery receipt.
Processing Time
Approved refund claims (for damaged goods or verified cancellation before dispatch) are processed back to the original source.
Report an Issue
Facing issues with your bulk shipment? Contact our dedicated B2B dispute resolution desk for immediate assistance.
Quality is Non-Negotiable
Every batch undergoes rigorous quality control before it leaves our premises to minimize the need for returns and ensure the highest standards for your business.